When something
stops working
SEO tools can behave unexpectedly — crawlers stall, API limits cut off mid-audit, rank trackers drift. This page exists to help you diagnose what happened and get back on track without guesswork.
How support works here
Support at Domain is focused on what participants actually run into during and after seminars: broken tool configurations, misread metrics, confusing licence structures, and integration gaps between platforms like Ahrefs, Semrush, and Screaming Frog.
Questions are answered by the same people who run the sessions — not a generic helpdesk. Response time is typically one business day for email, shorter for urgent issues raised by phone.
Tool configuration
Crawl settings, API key errors, project setup issues — if a tool covered in a seminar isn't behaving as expected, describe the exact error and we'll walk through it step by step.
Reading data correctly
Metric discrepancies between tools are common. We help clarify why Semrush and GA4 might report different traffic numbers, and which one to trust for which decision.
Platform access
Login issues, session access problems, or missing materials from a completed module — reach out with your registration details and we'll resolve it directly.
Seminar content questions
If a technique from a session raises questions when applied to a real project, send the specifics. Vague follow-up questions are harder to answer — the more context, the better.
How issues are prioritised
Operating Monday – Friday. For urgent platform access issues, phone is the fastest route. For tool-specific questions, email with a description and screenshot works best.